UX/UI design.
user journey mapping
A/B testing
Our UX/UI design services stop your website from haemorrhaging money by addressing real user needs. That means more engagement, more conversions, and better results.
UX/UI design that drives results.

Your website’s User Experience can make or break your business.
It doesn’t matter how good your site looks: if it’s hard to use or frustrating in any way, it will lose customers.
Crafting a seamless digital experience starts with understanding your users, their behaviours and everything they do or don’t like about engaging with you. Our UX/UI design and development process is grounded in thorough user research, setting the groundwork for everything to follow.
Whether designing a new site from the ground up or making data-driven changes to your existing offering, our expert team are there for you. We’ll create a seamless, enjoyable experience for your customers, fostering a stellar brand reputation, maximising user retention, and ultimately increasing conversions.
what we offer.
Our creative UI/UX services are built around a process of research, testing, and iteration. We take out the guesswork, delivering reliable user experiences that improve retention and engagement.
We’ll conduct an in-depth analysis of your current user experience, identifying any usability issues, frustrations and pain points for users, as well as areas for improvement.
We’ll design and develop a site that doesn’t just look better, but works better for you and your users. This means less friction and more paying customers.
Our UX retainer puts a dedicated team on your side to constantly improve your site based on what your users actually want, improving performance in key user metrics.
We’ll use real user data to optimise the landing page experience for your paid search campaigns, increasing conversions and lowering your CPA.
UX audits
UX/UI design and development services
Ongoing UX/UI improvements
Conversion rate optimisation (CRO)
we’ll build you a website that converts.
We start by learning about your users: who they are, how they behave, and where they struggle. We’ll create a short report for you with clear insights to guide the project.
We’ll turn those insights into focused problem statements and measurable goals. We’ll create a roadmap that outlines how we’ll achieve these goals.
We’ll explore a range of ideas and build prototypes that allow you to experience the solution before any development time or budget is committed.
We test with real users, refining our designs based on their feedback, before delivering a finished product thanks to in-house development. We’ll then use tracking to measure long-term success.

what our clients say.
Our design team has thrived across B2B, ecommerce, medical, construction, and much more. Here are just a few of the positive reviews we’ve received from clients.
frequently asked questions.
Question:
What does a web design agency do, and how is Bamboo Nine different?
A web design agency is responsible for designing websites that combine creativity, usability, and functionality to deliver strong business results. At Bamboo Nine, we go far beyond basic visuals. As a full-service web design and development agency, we manage the entire process in-house, from initial discovery and user research to high-fidelity design and development. Our team blends UX best practices with SEO-focused structure and performance, ensuring every website we create not only looks the part but drives measurable outcomes. Whether you’re a start-up or an established brand, we design websites that support growth, lead generation, and digital marketing success.
Question:
Do you offer bespoke web design or use templates?
We specialise exclusively in bespoke web design. That means we never rely on generic templates. Every site we build is tailored specifically to your brand, audience, and goals. This approach gives you total flexibility in design and functionality, while ensuring the final result reflects your identity and performs as needed. As a creative web design agency, we design from scratch using high-fidelity wireframes and design systems that scale. Whether you’re launching a new business or reimagining your online presence, our bespoke design ensures your site stands out, supports your digital marketing strategy, and is built to evolve.
Question:
Will my website be mobile-friendly and responsive?
Yes! Mobile responsiveness is non-negotiable in today’s digital landscape. Every site we design is fully responsive, ensuring a seamless experience across desktop, tablet, and mobile devices. As a modern UK web design agency, we often adopt a mobile-first approach, especially for businesses whose audience accesses content primarily via smartphones. Our designs adapt to screen size, functionality, and user intent, delivering fast load speeds and intuitive navigation regardless of device. Whether you’re a B2B brand or an ecommerce store, we make sure your users have a frictionless experience wherever they are.
Question:
Do you offer SEO website design?
Absolutely. We act as a dedicated SEO web design agency, we integrate search optimisation into every stage of our design process. From clean site architecture and fast load times to keyword-optimised content and mobile usability, we ensure your website is discoverable by search engines and valuable to users. Our SEO and design teams work closely to align structure and content with your organic growth goals. Unlike design-only agencies, we think holistically. Because what good is a beautiful site if no one sees it? Our SEO website design approach helps increase visibility, rankings, and conversion rates from day one.
Question:
What platforms do you design for?
As both a WordPress web design agency and a Shopify web design agency, we have extensive experience building on these two industry-leading platforms. Whether you need a dynamic blog and service site or a full ecommerce solution, we’ll design and build a website that meets your specific needs. We tailor the CMS, integrations, and functionality to match your business and internal workflows. Beyond these, we also offer custom-built solutions when needed. From Shopify storefronts to scalable WordPress builds, we combine platform expertise with user-first design and strategic content planning.
Question:
Can you redesign my current website?
Yes! Website redesigns are one of the most common projects we take on. We’re a trusted website design company, frequently working with brands whose existing websites no longer reflect their business or deliver the results they need. Whether your site feels outdated, isn’t mobile-friendly, or struggles to convert, we’ll take you through our full discovery and design process to uncover what’s working, what’s not, and how to rebuild for impact. Every website redesign includes strategy, user journey mapping, and visual development tailored to your brand. The result is a fresh, performance-driven site that feels familiar but functions far better.
Question:
How does user experience (UX) factor into your design process?
UX is the foundation of everything we do. We pride ourselves on being a user-focused web site design agency, believing that great websites are built from the user’s perspective. Before we start designing, we map user journeys, define key goals, and explore how visitors interact with your content. Our UX specialists create wireframes, plan navigation structures, and ensure each page guides users towards action, whether it’s a purchase, a contact form, or a download. This applies whether we’re designing for a B2B web design agency project or a direct-to-consumer ecommerce brand. Good UX turns browsers into buyers, and confusion into clarity.
Question:
Do you offer content, branding, or development as part of your web design service?
Yes, our full-service approach means we can handle content, branding, and development all under one roof. Alongside our core web design services, our in-house content team can write or refine copy to match your tone of voice and drive conversions. If you need visual branding, we can create logos, colour palettes, and digital assets to bring your brand identity to life. And with a team of experienced developers, we ensure your final website functions perfectly and loads quickly. Whether you need a complete brand refresh or a new site from scratch, we offer end-to-end support to bring it to life.
Question:
Do you work with specific industries like ecommerce or charities?
We do. As an experienced ecommerce web design agency, we understand the unique goals and challenges of different sectors. For ecommerce, we focus on conversion-driven design, streamlined checkout experiences, and mobile optimisation. For charities, we prioritise clarity, accessibility, and storytelling to support engagement and donations. We’ve also delivered successful sites for B2B clients, education providers, and more. Our flexible process allows us to adapt to any industry, designing websites that not only look the part but serve your audience’s specific needs.
Question:
What kind of support do you offer after a site goes live?
Once your site launches, we don’t disappear. We want to be a reliable web design agency in England, offering a range of post-launch support services, from ad hoc updates to structured support plans. Whether you need new landing pages, performance monitoring, content changes, or design tweaks, our team is on hand to help. We also provide CMS training if your team wants to manage the site in-house, or ongoing webmaster support if you prefer us to handle updates. With Bamboo Nine, your website continues to evolve alongside your business, with expert help just a message away.