Bamboo Nine Media Ltd – Privacy & Cookie Policy

Bamboo Nine is committed to ensuring that your privacy is protected.  All information we collect from our website will be kept secure in accordance with GDPR. By using our services & website, you consent to our collection & use of data to improve our digital campaigns.

Website Usage:

When anyone uses the Bamboo Nine website, we use Google Analytics (GA) to collect information such as which publisher you came via (Google, Yahoo etc.) and the device you used (mobile phone, table, etc.). No other personal information will be collected.

GA is commonly used by many businesses to track the user journey, website navigation & UX experience. It is beneficial for us to do so, to analyse bounce rates, conversions and other tracking KPI’s. This data is stored securely with GA.

Cookies:

This data is collected using cookies. A cookie is a small file and once a cookie is added, the cookie helps analyse us web traffic and lets us know when you visit another site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, and we use this to re-target adverts to you once you’ve left our website. Any computer has the option to decline cookies, and this is within your rights to do so. Again, we don’t pass this information on.

Submit Forms:

Any contact form on our website goes to the Bamboo Nine management team only. We store these emails in our CRM, Microsoft Office 365 (and possibly WordPress) and the information is kept secure. This applies to any emails received.

3rd Party Tracking:

Bamboo Nine use tracking tools. These tool mean we can analyse how you navigate our website:
Lucky Orange – https://www.luckyorange.com/privacy.php
Mediahawk – https://www.mediahawk.co.uk/privacy-policy/

We monitor activity throughout our website using a third-party provider (Mediahawk) to improve our Digital Marketing using a Cookie. We track which sources are effective at helping visitors find our website and make calls to us. We use IP addresses, geo-location data, caller telephone number, and voice recordings.

WordPress:

Our website is built WordPress. Our website is hosted by Midphase. We use a standard WordPress service to collect anonymous information about users’ activity on the site, for example the number of users viewing pages on the site, to monitor and report on the effectiveness of the site and help us improve it. WordPress requires visitors that want to post a comment to enter a name and email address. For more information about how WordPress processes data, please see Automattic’s privacy notice.

Social Media:

Our social channels are run by ourselves, and your data is not shared by anyone within the company.

Complaints Procedure:

Any complaints a client wishes to make, can do so via email. We will collect the information in the email and use it to make contact, and we will not share your information with anyone.

Recruitment Procedure:

Our recruitment procedure is handled internally. Any applications via email or phone and stored securely in our email folder and are not shared. If you apply for a position at Bamboo Nine and are unsuccessful in your application, you have the right to ask us to delete your CV, which we will happy comply.

Your Rights:

Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you.

Disclosure of Personal Information:

We will never disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. The only other time we will share your contact details is if you agree to use one of our preferred partners, and we will therefore send your name and company details for that company to contact you direct. This process is how we introduce a client to Mediahawk, for example.

Links to Other Websites:

This privacy notice does not cover the links within this site linking to other websites. We encourage you to read the privacy statements on the other websites you visit.

What rights you have over your data:

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

How to Contact Us:

Please visit – https://www.bamboonine.co.uk/contact-us/