Privacy Policy and Preferences

Below you can review our privacy policy and customise your preferred privacy settings for this website. We use cookies to track your preferences; any changes to the settings below is acceptance of our cookie policy.

Website Analytics

Google Analytics

This website uses Google Analytics to collect basic usage data. This allows us to see how our website is performing and the efficiency of our advertising campaigns.

We anonymise your IP address for Google Analytics.

We use a tool in Google Analytics called ‘Advertising Features’ this allows us to see basic information about the demographics of the users who visit our website, as well as target visitors with relevant advertisements. This feature, as well as Google Analytics in it’s entirety, can be disabled below.

Web Hosting

Our website is hosted on Kinsta within the UK, using the Nginx web server. This server has generic error and access logging enabled allowing us to identify when a user encounters a problem with the site.

This feature logs your IP address, the resource you accessed, and your web browser’s ‘User Agent’.

Call Tracking

Mediahawk

We use a third party service called Mediahawk for tracking phone calls under some circumstances.

If you clicked on an advert on Google or Bing you will see a different phone number to our standard phone number, this can be identified by an asterisk after the phone number. This allows us to track phone calls generated from advert clicks and measure the efficiency of our advertising campaigns.

If you did not click on an advert then call tracking and recording is completely disabled by default.

When you call this number details about your call are stored with Mediahawk. Your phone number and IP address are stored with Mediahawk so we can cross reference which advertising campaign generated a call.

We also set a first party cookie so that when you next visit the site via any method, example. organic or direct, we can show you the same number. This cookie expires after five days without a visit.

Your calls to our tracking numbers are recorded.

If you wish to disable call tracking you can toggle the setting below.

Form Submissions

Contact Form

Your form submission will be sent to and stored securely in Office 365 and stored only long enough to process your enquiry.

Only the information entered into the form is submitted, and a copy of this information is not stored outside of Office 365.

We will not use this information for anything else other than responding to your enquiry.

Other

Email

Emails sent to us are stored securely in Office 365 and will only be used to contact you regarding your enquiry.

Recruitment

Our recruitment procedure is handled internally. Any applications via email or phone and stored securely in Office 365 and are not shared. If you apply for a position at Bamboo Nine and are unsuccessful in your application, you have the right to ask us to delete your CV, which we will happy comply.

Disclosure of Personal Information

We will never disclose personal data without consent. However, when we investigate a complaint, for example, we will need to share personal information with the organisation concerned and with other relevant bodies. The only other time we will share your contact details is if you agree to use one of our preferred partners, and we will therefore send your name and company details for that company to contact you direct. This process is how we introduce a client to Mediahawk, for example.