tech & website support.

100+ clients

10+ years experience

Our tech and website support packages give you peace of mind. From diagnosing and fixing breakages to tracking integration and page updates, our specialist team keeps your site speedy, secure, and functional.

fast, flexible, & dependable website tech support.

When something breaks, slows down, or needs building, our expert team are there to help.

Our website and tech support packages are built for flexibility and speed. Whether it’s fixing a broken contact form, integrating a new CRM, or building a brand new page, we respond quickly and with precision to keep your business running smoothly.

Our tech support packages are available as part of a full-service marketing offering or as a standalone service. We support WordPress and Shopify sites, primarily those with Kinsta hosting, through routine maintenance, plugin updates, navigation changes, and performance enhancements.

If you need something outside the usual scope, we also offer ad hoc work, meaning you’re always covered. Get the support you need today.

Let's talk

what we offer.

Our tech support packages are built to adapt to your platform, business model, and tech stack. Building on years of experience, we deliver responsive, practical solutions when you need them most.

Ongoing maintenance & updates

We’ll regularly update plugins, monitor performance, and ensure your site stays secure, stable, and compatible with the latest tech standards.

New integrations & functionality

From CRMs to booking systems, we implement and test integrations that expand your site’s capabilities without disrupting existing performance.

Page design & development

We’ll craft new pages and blocks to match your brand, meet user needs, and support your wider marketing goals.

Navigation changes & UX fixes

We’ll tweak your menus, headers, and layouts to improve user journeys and keep your site structure aligned with content priorities.

Speed & technical optimisations

With ongoing website maintenance services, we refine load times, clean up backend bloat, and update plugins to keep your site running quickly, smoothly, and securely.

Site performance

Through regular inspections, we keep your site speed optimal, a crucial metric for your bottom line.

Ongoing maintenance & updates

We’ll regularly update plugins, monitor performance, and ensure your site stays secure, stable, and compatible with the latest tech standards.

New integrations & functionality

From CRMs to booking systems, we implement and test integrations that expand your site’s capabilities without disrupting existing performance.

Page design & development

We’ll craft new pages and blocks to match your brand, meet user needs, and support your wider marketing goals.

Navigation changes & UX fixes

We’ll tweak your menus, headers, and layouts to improve user journeys and keep your site structure aligned with content priorities.

Speed & technical optimisations

With ongoing website maintenance services, we refine load times, clean up backend bloat, and update plugins to keep your site running quickly, smoothly, and securely.

Site performance

Through regular inspections, we keep your site speed optimal, a crucial metric for your bottom line.

a team that knows your site inside & out.

Let us handle the tech overwhelm. From plugin updates and broken forms to slow loading and new pages, save time, reduce hassle, and keep your website working exactly as it should.

Speak to us

We respond fast to diagnose and fix urgent issues, from broken forms to layout glitches, so your users aren’t left hanging.

You’ll always know your website is in safe hands. Our support plans ensure long-term stability, security, and reliability, with a team that’s ready whenever you need us.

Use your support hours your way, and if you need extra, we offer ad hoc work separately, with clear upfront quotes.

- Get in touch

Keep your website secure, fast, and fully supported so it works efficiently and effectively for you and your customers.

Start your tech support plan with our developers.

Get in touch 01273 022798

what our clients say.

Our dedicated support keeps our clients’ websites running smoothly month after month. From emergency fixes to ongoing maintenance and optimisation, we’re there for them whatever happens.

They provide clear communication on their plans and have a real want to understand our business as well as the goals we are trying to achieve, it is like having members of our own team, just based in Brighton. They are always at the end of the phone when we need them.

Nick Acaster

Rugs Direct

We have been working with Bamboo Nine for a number of years. They have helped our business website to grow through their continued technical support, SEO, and more recently, through digital PR. We cannot thank Bamboo Nine enough for their patience and determination in succeeding to help our business website to flourish!

Polly Williams

Sweet Tree by Browns

William, Chris and the team at Bamboo Nine are fantastic at managing our marketing and website as well as our SEOs. They are friendly, professional and always quick to respond – we highly recommend!

Francesca Coleman-Carr

Sash Windows London Ltd

I’ve worked with Bamboo 9 for over 5 years and they really have transformed my business. The paid media and SEP team are always on hand to support and bounce ideas off. I would highly recommend this company.

Daniel Ives

Burlingtons Ltd.

It’s easy to say that digital agencies are all the same, but that’s simply not true. I’ve worked with the Bamboo Nine for 3 years now and can only praise their work. It’s been refreshing to work with a friendly team that listens, removes the marketing fluff and has their finger on the digital pulse.

Adam Tomlin

Jones & Tomlin

Bamboo Nine truly goes the extra mile. I’ve been working with Bamboo Nine for five years, Chris and the team have invested time in comprehending our objectives and aspirations, ensuring a tailored strategy. If you’re seeking an agency who are not only proficient but also genuinely dedicated to your needs, Bamboo Nine stands as an exemplary choice.

Christian Peszynski

Chapman Freeborn

We have been working with Bamboo Nine for a long time now, and our results have been outstanding. We would certainly recommend them for doing digital marketing as they work with a sensible strategy and a clear way of showing you the results.

David Wilson

Warwick Buildings

A talented bunch who are a pleasure to work with. Responsive, diligent and creative; a rare combination.

Mark Brown

TG Escapes

frequently asked questions.

Question:

What types of websites do you support, and do you only work with WordPress and Shopify?

We provide website support services across a wide range of platforms, including WordPress, Shopify, and WooCommerce. Whether your site is content-heavy, brochure-style, or a full ecommerce website, our website support specialists can adapt to your platform, architecture, and business goals. While we specialise in WordPress website support services and Shopify website support, we also support other CMS platforms on a case-by-case basis. For non-standard systems, we begin with a technical review to ensure we can deliver effective, ongoing website maintenance and support.

Question:

What’s included in your standard website support packages?

Our website support and maintenance packages typically include a set number of monthly hours to be used flexibly across tasks. These include maintenance, CMS updates, plugin management, technical bug fixes, small development jobs, page builds, and integrations. You can also allocate time to design tasks, like new layouts or brand-aligned elements, with our web developer support and design teams working collaboratively. Every client has visibility over what’s included in their package and what would be quoted separately.

Question:

Do I need to be on a monthly retainer to get help with my website?

While we highly recommend our website support packages for consistent performance and proactive optimisation, you don’t need to be on a retainer to get help. We also offer ad hoc website support and maintenance services for technical fixes and one-off tasks. You’ll always receive a clear breakdown of what’s covered under your arrangement and what might incur extra cost, helping you stay in full control.

Question:

What kind of tasks are best suited to your website support and maintenance services?

Our support is ideal for both reactive and proactive work. This includes things like adding blog posts, creating new pages, integrating live chat tools, plugin updates, version upgrades, and image optimisation. For ecommerce websites, it might also mean fixing display bugs or managing seasonal updates. We also offer performance monitoring and UX suggestions, ensuring your site stays fast, functional, and competitive.

Question:

What happens if I already have a web developer or agency?

We regularly provide web developer support alongside internal teams or other agencies. Whether you need overflow help or specialist input, we’re happy to collaborate in shared environments and integrate with existing workflows. Our web team is used to working within broader digital ecosystems and can provide focused input wherever needed.

Question:

What’s involved in the initial audit before website support begins?

Before starting a new retainer or project, we’ll carry out a technical audit to understand your site’s structure and current performance. This includes reviewing CMS versions, plugin health, hosting setup, mobile responsiveness, load speeds, and any third-party integrations (like CRMs, review platforms or ecommerce plugins). This groundwork ensures we’re not just firefighting, we’re building a clear roadmap for consistent website support and maintenance.

Question:

What do you need from me to start providing website support services?

To begin your website support service effectively, we’ll need admin-level access to your CMS (e.g. WordPress or Shopify), hosting credentials (e.g. cPanel or server access), and any relevant logins for third-party tools you use (like Mailchimp, Salesforce, or payment gateways). If you’re unsure how to provide these, we’ll guide you step-by-step to ensure a secure and smooth onboarding.

Question:

How do your website support packages work in terms of hours and flexibility?

We offer web support packages of 5, 10 or 20 hours per month. These can be used across both development and design tasks, and are perfect for brands looking for regular WordPress website support or ecommerce website support. While hours don’t roll over, we can sometimes stagger larger projects across months if agreed in advance. If you need more hours temporarily or permanently, your package can be scaled to match your needs.

Question:

What happens if a task takes longer than my web support hours allow?

If your request exceeds your allocated time, we’ll let you know early. You can choose to either defer the remaining work to the next month (if feasible) or pay for additional hours at our standard rate. You’ll always be kept informed, with no surprise charges. Just clear communication and website support that works on your terms.

Question:

What makes Bamboo Nine’s website support packages different from other providers?

Unlike some website support agencies that only handle ticket requests, we offer fast response times, strategic thinking, and in-house expertise across both design and development. You’ll benefit from ongoing input from people who care about the long-term performance of your site, not just quick fixes. Our website support specialists are proactive, communicative, and committed to delivering real results for your business.