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Tech Support Package.

What Is The Tech Support Package?

At Bamboo Nine, we understand the critical role technology and design play in the success of your online presence. We are pleased to offer our comprehensive Tech Support Package, designed to meet your specific needs and enhance your digital footprint. This page provides an in-depth explanation of the services we offer to potential clients like you.

What This Means For You?

The Tech Support Package is a service retainer that allows you to access our tech and design departments for a set number of hours each month. This will ensure that you have reliable and expert assistance at your disposal, tailored to your unique requirements every single month.

Tech Department Can Help With

Our tech department is equipped to handle a wide range of services to improve your online presence:

  • Website Issues: Our experts can diagnose and resolve any issues on your website, ensuring that everything works correctly and efficiently.
  • Enhancements: Whether you want to add new features or enhance the functionality and aesthetics of your website, our team can bring your vision to life.
  • Maintenance: We offer website and plugin updates to keep your site up-to-date and secure, providing peace of mind.
  • Content Addition: We can add new website content, including blog pages, case studies, landing pages, products, and more, helping you keep your website fresh and engaging.

Design Department Can Help With:

Our design department specialises in crafting visually appealing and user-friendly digital experiences:

  • New Page Design Creation: If you require additional pages or features on your website that involve a design element, our team can create captivating designs tailored to your brand.
  • Layout and Restructuring: Our designers can improve the layout, spacing, and overall brand consistency of your website, ensuring a seamless user experience.
  • Icons and Imagery: Our designers are well versed in creating infographics, logos, icons and imagery for your digital offering, no job is too small.

Before We Begin

Before embarking on any project, we conduct a thorough audit, free of charge. We’ll need access to your hosting account and website backend, as well as an understanding of any necessary updates or upgrades. We also enquire about third-party integrations, such as Mailchimp, Salesforce, Analytics, or Google Reviews, to ensure smooth interactions.

WordPress and Shopify sites.

We specialise in WordPress and Shopify sites and will require a review for other content management systems. Our services are often sought by websites facing significant challenges, so we aim to set realistic expectations regarding project complexity, but with a diverse team and skillsets we aim to provide services for all websites.

WordPress has a 43.1% market share

Shopify has a 3.8% market share

Statistics correct as of October 2023 –

Bamboo Nine Office desks Illustration
Bamboo Nine Office Illustration

Finer Details

  • Monthly Hour Allocation: Your monthly hours do not carry over to the next month. Any unused hours are forfeited.
  • Overlapping Months: If a project cannot be completed within the allocated hours for a given month, we may consider using hours from the following month, but this is subject to evaluation.
  • Hour Packages: We offer predefined hour packages of 5, 10, and 20 hours for your convenience.
  • Cancellation: We require one month’s notice for cancellation to facilitate a smooth transition.
  • Minimum Contract: To ensure that we provide high-quality service, we require a minimum contract period of six months. This allows us to become familiar with your website and deliver effective solutions.
  • Timelines: We commit to completing work within three weeks after finalising project requirements.

So How Do I Get Started?

At Bamboo Nine, our goal is to enhance your digital presence, improve functionality, and provide ongoing support to ensure your website’s success. We look forward to partnering with you and addressing your specific needs through our Tech Support Package. Contact us today to discuss how we can tailor our services to your requirements and objectives.

What our clients have to say

“We have had the pleasure of working with Bamboo Nine for nearly two years and I would definitely recommend them to anyone out there looking for a reliable and knowledgeable marketing agency. The great thing is that you get an account manager as well as team of specialists and they are all aware of what is happening with your brand, what campaigns are running and where and they are also able to secure good pieces of PR.”

City Fertility

“I wouldn’t hesitate to recommend Bamboo Nine; they did exactly what we asked them to do and more in a very short space of time and it was a pleasure working with Zak Pashen, Chris Rivera and their head of Technical, Chris Johnson.”

Ian Parrish, Bourne Leisure

“I have been extremely pleased with the quality of lead generation that our PPC campaign has given us. We are consistently visible on the first page of Google for all of our targeted search terms and the fact that over half of our business comes from google shows how well it works. I wouldn’t hesitate to recommend Bamboo Nine to any escape room looking to increase online visibility and sales because they definitely know what they’re doing!”

Phil Harris, Pier Pressure

“Bamboo Nine’s attitude of never settling and always looking to outperform their previous years achievements for me makes them one of our best business partners and an organisation that shares our pursuit of excellence within the online marketplace.”

Tom Cullingford, R4R

“Chris, I just wanted to let you know how fantastic Luke has been. All of your team are always so quick to respond and get things done but given the current circumstances he’s been truly amazing (and Steve with the bits he’s been assisting with too). Of course not forgetting the rest of the guys; Denise has been great as always too, implementing our EHB restructure today and advising us on our PPC at this uncertain time. You really do have an awesome crew!”

Lucy Hunt, Oak Frames Direct

“Chris and Steve have been brilliant with me, even more so through the lockdown. Since meeting you and Bamboo Nine, only great things have happened for Burlingtons, so thank you!”

Daniel Ives, Burlingtons

“We have worked with Bamboo Nine for over 4 years and they are always on the end of the phone and happy to answer questions we have, not just PPC questions! Their customer service is honestly amazing and we see Chris as a part of our business. Our campaigns are run ever so well and long may our relationship continue.”

Charlotte Thompson, Thames RIB Experience

“I wanted to pass on my thanks for the results we have achieved this week and the weekend, great performance and appreciate you keeping a close eye on what is happening. Your work on our campaign clearly starting to pay off and I appreciate all the great things you are doing.”

Mark, Sand Architectural

“Bamboo Nine, we love our new website! You took our brief and blew us away. The feedback from our clients about our website has been extremely positive and we have already won contracts on the strength of it. We can’t thank you enough!”

Francesca Coleman-Carr, Sash Windows London Ltd

“Bamboo Nine have been pivotal in moving us forward with our Digital Marketing this year. Specifically focusing on Google Ads, the Bamboo Nine team have gone above and beyond to make sure we’re optimising this crucial area of our business. They’re a great team to work with… knowledgeable, experienced and adaptable”

Sally Gamester, Venture Blue

“I never have to worry about my campaign. Every day I get leads, which is what I want. I know they are working behind the scenes daily to improve the campaign even more so and I appreciate the fact I can get on and run my business while they do their thing.”

Dom Fagan, Concrete Flooring Solutions

“The online sales generated via Bamboo Nine has been outstanding.”

Luke Church, JMD

“I trust Bamboo Nine because they always go the extra mile for us. Their service and more importantly, their results; is why we are loyal to them. We expect a lot, and they deliver.”

Daniel Humphreys, Sure Removals

“They do what they say they’ll do, and they do it well. I have complete faith and trust in Chris and his team.”

Alan Read, AMR Pest Control

“Since I’ve worked with Bamboo Nine, our Google Shopping campaign and PPC campaign has improved drastically and we now get the leads in to the business that we want and need, rather than just clicks to our website. The guys are always on the ball and always contactable and due to the success of my PPC campaign, I have introduced Bamboo Nine to other companies with my full recommendation.”

Ali Sik, Stone and Wood Shop

“Bamboo Nine restored my faith in Digital Marketing agencies”

Paul, Sure Removals
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  • Bespoke Web Design
  • Brand Development
  • Full Print Design

Meet your Design & Development Team

We’ve put together a team in-house that are skilled in all aspects of web development, from the initial design to build.

Chris Johnston, Head of Technical

Chris Johnson

Head of Data & Engineering

Philippe Bailey

Lead Web Developer

James Tarrat, Design

James Tarratt

Senior Designer

A Photo of Holly

Holly Thoms

Senior Designer

Josh Hudson

Web Developer

William Axtell, SEO

William Axtell

Digital Analytics Specialist

Zain Bador

WordPress Developer

Find out about our web design and build processes