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Onboarding
What We Need.

What Access Will We Need – Bamboo Nine

Bamboo Nine was established in 2014 because we believed that there was a gap in the market for a fully transparent, dedicated and client-focused digital marketing agency. Our approach became the essence of what Bamboo Nine stands for: Transparent, Educational and Collaborative. Never deviating from this ethos, our agency has grown to become an established and respected SEO, Google Ads Certified Premier Partner & Social Media Agency.

Chris Rivera, Director Chris Rivera Bamboo Nine

Paid Media – What we need from you, to get started

  • Google Ads Access:

    If you have not yet sent us your 10-digit customer ID for Google Ads, please send it to:
    [email protected] 

    Once we have received it, we will request access and notify you.

    Please then grant us access.

  • Microsoft Ads Access:

    If you have not yet sent us your 8-digit customer ID for Microsoft Ads, please send it to:
    [email protected] 

    Once we have received it, we will request access and notify you.

    Please then grant us access.

  • Google Merchant Center Access:

    Please add [email protected] as a user with administrative rights to the Google Merchant Center account.

  • Google Analytics (GA) Access:

    Our email address [email protected] will need to be granted full access to your GA account, with administrative privileges.

  • Website Admin Access:

    To integrate tracking, goals/events, and tie GA to Google Ads, please grant website access to [email protected]

  • Google Tag Manager Access:

    If you use Google Tag Manager on your website, please grant [email protected] publishing access.

  • Google Business Profile (GBP) Formally My Business Access:

    Please grant [email protected] as a manager.

    We can link your GBP to Google Ads (if you have a physical store), so we show store details with ads.

  • Confirmation of Mediahawk Call Tracking (Optional):

    If you are not using call tracking, please ignore this part! If you are, please see below.

    We always recommend our clients use Mediahawk Call tracking and the majority of our PPC campaigns utilise this technology. Call tracking allows us to track not just how many incoming calls we are generating you, but we can understand which keywords are driving the calls. When we know this, we can optimise your campaigns more intelligently and spend your budget on better performing keywords.

    This service costs £58 + VAT per month (plus call charges) via Mediahawk, which is a 50% discount from their standard rate. You pay direct to Mediahawk, so you know we don’t make any money off this necessity, it just allows us to do our jobs better by tracking both online and offline conversions. We will contact Mediahawk on your behalf and they will get in touch directly with everything that they require on their side. We will set up your Mediahawk Call Tracking so no action required. Mediahawk will provide you with full details on related call charges.

SEO & Digital PR – What we need from you, to get started

  • Google Analytics (GA) Access:

    The following email addresses will need to be granted full access to your GA account, with user management privileges:

    [email protected]

  • Google Search Console Access:

    The following email addresses will need to be granted full access to your Google Search Console account:

    [email protected]

  • Google Tag Manager Access:

    If you use Google Tag Manager on your website, please grant [email protected] publishing access.

  • Website Admin Access:

    To integrate tracking, goals/events, and tie GA to Google Ads, please grant website access to [email protected]

  • Brand Guidelines (Optional):

    If you have any existing brand guidelines,  please do email these to your account manager.

  • Confirmation of Mediahawk Call Tracking (Optional):

    If you are not using call tracking, please ignore this part! If you are, please see below.

    We always recommend our clients use Mediahawk Call tracking and the majority of our PPC campaigns utilise this technology. Call tracking allows us to track not just how many incoming calls we are generating you, but we can understand which keywords are driving the calls. When we know this, we can optimise your campaigns more intelligently and spend your budget on better performing keywords.

    This service costs £58 + VAT per month (plus call charges) via Mediahawk, which is a 50% discount from their standard rate. You pay direct to Mediahawk, so you know we don’t make any money off this necessity, it just allows us to do our jobs better by tracking both online and offline conversions. We will contact Mediahawk on your behalf and they will get in touch directly with everything that they require on their side. We will set up your Mediahawk Call Tracking so no action required. Mediahawk will provide you with full details on related call charges.

Paid Social Media – What we need from you, to get started

  • Google Analytics (GA) Access:

    The following email addresses will need to be granted full access to your GA account, with user management privileges:

    [email protected]

  • Website Admin Access:

    To integrate tracking, goals/events, and tie GA to Google Ads, please grant website access to [email protected]

  • Google Tag Manager Access:

    If you use Google Tag Manager on your website, please grant [email protected] publishing access.

  • Meta Access (Facebook & Instagram) – Ads

    Please email the following information to [email protected] so we can request partnership access to your Meta Business Manager:

    • A Contact Name
    • A Contact Email
    • Your Business Manager ID (you can find this under Business Settings > Business info)

    If you do not have a Business Manager, you will need to create one.

  • LinkedIn:

    Please provide the following information so Bamboo Nine can request partnership access to your LinkedIn Ad Account.

    Please visit https://www.linkedin.com/campaignmanager/ to find your ID:

    • Contact Name
    • Contact Email
    • Ad Account ID (you can find this under the account name in the upper-left corner of the page)

    If you do not have an Ad Account, you will need to create one.

  • Twitter:

    Log into your ad account at ads.twitter.com.

    In the top right corner, select the name of your ads account and select “Edit access to account” from the drop-down menu.

    Once on the multi-user login screen of your ads account:

    • Click “Add access”.
    • Enter @bamboo_nine
    • Choose Account administrator or Ads manager.
    • Click “Save changes”.

Organic Social Media – What we need from you, to get started

  • Organic SM – Facebook:

    Please approve Bamboo Nine’s partner request to your business’ Facebook page following these instructions.

  • Organic SM – Instagram:

    We will arrange a remote meeting to gain access.

  • Organic SM – LinkedIn:

    Please approve Bamboo Nine’s partner request to your business’ LinkedIn page following these steps:

      1. Visit your LinkedIn Page.
      2. On the right-hand side, find ‘Admin Tools’.
      3. Click on ‘Manage Admins’.
      4. Accept the request from Bamboo Nine.
  • Organic SM – Twitter:

    We will arrange a remote meeting to gain access.

  • Organic SM – Pinterest:

    We will arrange a remote meeting to gain access.

  • Organic SM – TikTok:

    We will arrange a remote meeting to gain access.

  • Email Marketing:

    We will arrange a remote meeting to gain access.

  • Any Additional Social Media Accounts:

    We will arrange a remote meeting to gain access.

Invoicing
Information

    Meet your Onboarding Team

    These faces you’ll get to know well in the coming weeks. We look forward to welcoming you to Bamboo Nine.

    Miles Torrent, Business Development

    Miles Torrent

    Relationship Manager

    Zak Pashen, Paid Media

    Zak Pashen

    Head of Paid Media

    Steve Ceaton, Head of SEO

    Steve Ceaton

    Head of SEO

    Chris Johnston, Head of Technical

    Chris Johnson

    Head of Data & Engineering

    Luke Colement, SEO manager

    Luke Coleman

    Senior SEO Manager

    Denise Facca, Paid Media

    Denise Facca

    Senior Paid Media Manager

    Emma Knott, PR Manager

    Emma Knott

    Senior PR Manager

    Philippe Bailey

    Lead Web Developer

    Serena Doherty

    Social Media Strategist

    Claire Donaldson

    Head of Finance & People

    Bamboo Nine Terms & Conditions:

    Company info

    Bamboo Nine,
    19A Portland Street – Third Floor,
    Brighton,
    BN1 1RN

    VAT – GB194313114
    Company Number – 9115432

    What our clients have to say

    “We have had the pleasure of working with Bamboo Nine for nearly two years and I would definitely recommend them to anyone out there looking for a reliable and knowledgeable marketing agency. The great thing is that you get an account manager as well as team of specialists and they are all aware of what is happening with your brand, what campaigns are running and where and they are also able to secure good pieces of PR.”

    City Fertility

    “I wouldn’t hesitate to recommend Bamboo Nine; they did exactly what we asked them to do and more in a very short space of time and it was a pleasure working with Zak Pashen, Chris Rivera and their head of Technical, Chris Johnson.”

    Ian Parrish, Bourne Leisure

    “I have been extremely pleased with the quality of lead generation that our PPC campaign has given us. We are consistently visible on the first page of Google for all of our targeted search terms and the fact that over half of our business comes from google shows how well it works. I wouldn’t hesitate to recommend Bamboo Nine to any escape room looking to increase online visibility and sales because they definitely know what they’re doing!”

    Phil Harris, Pier Pressure

    “Bamboo Nine’s attitude of never settling and always looking to outperform their previous years achievements for me makes them one of our best business partners and an organisation that shares our pursuit of excellence within the online marketplace.”

    Tom Cullingford, R4R

    “Chris, I just wanted to let you know how fantastic Luke has been. All of your team are always so quick to respond and get things done but given the current circumstances he’s been truly amazing (and Steve with the bits he’s been assisting with too). Of course not forgetting the rest of the guys; Denise has been great as always too, implementing our EHB restructure today and advising us on our PPC at this uncertain time. You really do have an awesome crew!”

    Lucy Hunt, Oak Frames Direct

    “Chris and Steve have been brilliant with me, even more so through the lockdown. Since meeting you and Bamboo Nine, only great things have happened for Burlingtons, so thank you!”

    Daniel Ives, Burlingtons

    “We have worked with Bamboo Nine for over 4 years and they are always on the end of the phone and happy to answer questions we have, not just PPC questions! Their customer service is honestly amazing and we see Chris as a part of our business. Our campaigns are run ever so well and long may our relationship continue.”

    Charlotte Thompson, Thames RIB Experience

    “I wanted to pass on my thanks for the results we have achieved this week and the weekend, great performance and appreciate you keeping a close eye on what is happening. Your work on our campaign clearly starting to pay off and I appreciate all the great things you are doing.”

    Mark, Sand Architectural

    “Bamboo Nine, we love our new website! You took our brief and blew us away. The feedback from our clients about our website has been extremely positive and we have already won contracts on the strength of it. We can’t thank you enough!”

    Francesca Coleman-Carr, Sash Windows London Ltd

    “Bamboo Nine have been pivotal in moving us forward with our Digital Marketing this year. Specifically focusing on Google Ads, the Bamboo Nine team have gone above and beyond to make sure we’re optimising this crucial area of our business. They’re a great team to work with… knowledgeable, experienced and adaptable”

    Sally Gamester, Venture Blue

    “I never have to worry about my campaign. Every day I get leads, which is what I want. I know they are working behind the scenes daily to improve the campaign even more so and I appreciate the fact I can get on and run my business while they do their thing.”

    Dom Fagan, Concrete Flooring Solutions

    “The online sales generated via Bamboo Nine has been outstanding.”

    Luke Church, JMD

    “I trust Bamboo Nine because they always go the extra mile for us. Their service and more importantly, their results; is why we are loyal to them. We expect a lot, and they deliver.”

    Daniel Humphreys, Sure Removals

    “They do what they say they’ll do, and they do it well. I have complete faith and trust in Chris and his team.”

    Alan Read, AMR Pest Control

    “Since I’ve worked with Bamboo Nine, our Google Shopping campaign and PPC campaign has improved drastically and we now get the leads in to the business that we want and need, rather than just clicks to our website. The guys are always on the ball and always contactable and due to the success of my PPC campaign, I have introduced Bamboo Nine to other companies with my full recommendation.”

    Ali Sik, Stone and Wood Shop

    “Bamboo Nine restored my faith in Digital Marketing agencies”

    Paul, Sure Removals