What is the ‘Bamboo Nine’ Difference
We love talking facts. We don’t create ‘stories’ in order to explain our actions and results. We believe in complete transparency. To achieve this, we make sure that you own your AdWords account. You pay Google, or any publisher in that fact, direct. We do not take a margin on your media spend. We share all the keyword data we’ve collected with you. Why do we do this? Simply because we have nothing to hide, and we want to build trust. You don’t buy a car, but are not allowed to see the engine or own your keys. So why should AdWords be any different?
We don’t believe in contracts
We want you to stay with us because we are delivering results and an unrivaled service, not because you are tied to us. This is very important to us. We want to be judged on results. You will never leave an agency that is proving ROI and service. If we don’t, we won’t be surprised if you want to leave. Mutual respect is what we striving for, and this is why we have a 97% retention rate.
We want to change the public perception of a digital agency
It is incredible (and not in a good way) the amount of times we have heard… “I’ve been promised the earth, and been let down before”… we will never let you down in regards to a lack of effort, passion, honesty or best endeavors. Why is this different? It’s different because you are not just a client to us, we take your successes and failures personally. We come from big corporate companies who only care for profit margins and bringing in new business and this meant poor service and attention to existing clients. We want to keep our clients, and grow with them.
Above all, we care about building your brand as much as ours
This means we want our reputation to be second to none. We believe that to achieve this we have to serve our client to the best of our abilities. We truly believe we do this, every single day.